DWP Update – Disability Benefits and Allowances

DWP has provided an update on the current contact numbers for Disability Benefits and Allowances for enquiries and to report changes, also included are links to information on GOV.UK to assist with making new claims.

The table below contains current telephone, text phone and NGT text relay (if you cannot hear or speak on the phone) contact numbers.

Benefit / Allowance Enquiry / Helpline
Personal Independence Payment (PIP) – claims Telephone: 0800 917 2222 Textphone: 0800 917 7777
NGT text relay: 18001 then 0800 917 2222
Personal Independence Payment (PIP) – enquiries and changes Telephone: 0800 121 4433 Textphone: 0800 121 4493
NGT text relay: 18001 then 0800 121 4433
Disability Living Allowance (DLA) – Working Age (born after 8.4.1948) Telephone: 0800 121 4600
Textphone: 0800 121 4523
NGT text relay: 18001 then 0800 121 4600
NB: for customers in receipt of Disability Living Allowance who are invited to claim Personal Independence Payment please phone/text the PIP Enquiry Line Telephone: 0800 121 4433
Textphone: 0800 121 4493
NGT text relay: 18001 then 0800 121 4433
Disability Living Allowance for Children (under 16) Telephone: 0800 121 4600 Textphone: 0800 121 4523 NGT text relay: 18001 then 0800 121 4600
Disability Living Allowance 65 and above (born on or before 8.4.1948) Telephone: 0800 731 0122
Text: 0800 731 0317
NGT text relay: 18001 then 0800 731 0122
Attendance Allowance Telephone: 0800 731 0122
Text: 0800 731 0317
NGT text relay: 18001 then 0800 731 0122
Carer’s Allowance General enquiries Telephone: 0800 731 0297 Textphone: 0800 731 0317 NGT text relay: 18001 then 0800 731 0297

Please access the links opposite to GOV.UK for guidance on how to claim:

Personal Independence Payment

Personal Independence Payment Toolkit

Disability Living Allowance – Adults

Disability Living Allowance – Children

Attendance Allowance

Carer’s Allowance

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