Essential Conversations Course 21.03.2019
9am – 4.30pm Haydn Smith Room, Theatre Severn
We all find ourselves handling awkward, even unpleasant, conversations from time to time. An ‘essential conversation’ can help you to avoid unnecessary costs associated with underperforming staff, as well as disciplinary and grievance procedures…
This practical and effective one-day course is designed to help delegates develop the essential tools, knowledge, and techniques required to effectively address performance issues with staff before they can escalate further.
- Explore the range of strategies used to manage awkward conversations
- Understanding the needs of difficult or challenging people
- Choosing your words carefully and using other communications techniques, including active listening
- The importance of assertiveness not aggressiveness
- Recognising when an awkward conversation is likely to escalate
If you would like to book a place, please contact Darren Edwards on: 01743252492 or firstname.lastname@example.org
The date for the next See and Hear Shropshire Exhibition will be Wednesday 15th May 2019, at the Shrewsbury Sports Village, Sundorne Road, Harlescott, Shrewsbury SY1 4RQ.
They have already received over 50 bookings from companies, charities and local services therefore places are becoming extremely limited.
A stand consists of one or two 6’ tables; please specify on the form if you have any specific requirements regarding the layout of your stand, for example “1 table, with enough room for banners at the side.” All stands will have WiFi.
Over 750 visitors attended the 2018 exhibition throughout the course of the day, coming from Shropshire, Telford and Wrekin, Herefordshire, Staffordshire and Wales. Publicity will be circulated far and wide through many different forms of media.
Click here for the booking form.