Shropshire VCS Assembly works closely with Shropshire Council and other public sector partners to explore some of the issues and obstacles faced by VCS organisations. Although some feedback has been very positive, there are occassionally some concerns that need to be addressed through a partnership approach.
In order to ensure that this feedback is provided on an ongoing basis, rather than through occasional research, the VCS Assembly Board has agreed use of a feedback reporting process (shown below).
Members of Shropshire VCS Assembly are encouraged to:
• Maintain open dialogue with their commissioner.
• Report any issues that may be a breach of the Shropshire Compact. See Compact web pages for more information: http://vcsvoice.org/the-compact/
• Report issues to the VCS Assembly so that any common concerns can be addressed within the Change and Compact Group.
• An information checklist is provided so that issues can be better understood.
Shropshire VCS Assembly will treat issues in confidence where required in order to address any concerns without damaging commissioner/provider relationships.
You can find a downloadable copy of the process diagram here: Issues Reporting Process.