Preventative Services Customer Survey

The voluntary and community sector (VCS) plays a vital role in enabling vulnerable people to keep their independence, keep well and participate in activities to retain their quality of life, have respect and feel valued. The VCS delivers many ‘preventative’ services which could be anything that you use, visit, look up/google, read, attend and so on that help you or the person you support to stay healthy, safe and independent, and therefore not need more ‘formal’ support and care services.

Preventative services could involve:

  • Provision of information and advice
  • Practical support in the home
  • Assistance with welfare benefits
  • Good neighbour schemes
  • More specialist input, for example support for people with autism, sight loss or at risk of homelessness

Shropshire Council’s Adult Services team is currently working with over 30 VCS and housing organisations, some of which are funded by Shropshire Council, others not, to plan how preventative services will look in future. As part of this work they hope to seek the views of people who use, or may use, preventative services and those of their carers.

You may have read about this work through this VCS Assembly newsletter before – you will have seen notices of workshops and events. The aim of the work is to make sure Shropshire Council commissions the right outcomes for the right people, which will make the biggest difference to individuals (and to council and health budgets).

Please support Shropshire Council to obtain feedback from people who use preventative services. A survey is available here.

Click on the ‘Proposal’ tab for backgroundinformation and the ‘How to get involved’ tab to access the survey. For large text versions of the questionnaire please email:

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