14th -18st May is Deaf Awareness Week.
This special week is an opportunity to raise awareness of the problems faced by hearing impaired people and to focus on some simple suggestions that can help to alleviate them. There are around 10 million people in the UK with some form of hearing loss, about one in six of the population. People are not defined solely by their hearing impairment; they will be contacting groups of all kinds for information or support.
Questions organisations need to ask themselves to show deaf awareness.
- Do we always face the client in discussions, not the computer, our notes or turn away?
- Do we offer an alternative to the telephone if someone needs to contact us?
- Do we keep background noise to a minimum?
- Do we have a hearing lop available and if so do staff know how to use it?
- Is our Ansa phone message spoken clearly and at a reasonable pace?
None of these things will solve all the problems that hearing impaired people have but they will definitely help.
Shropshire Deaf and Hard of Hearing Forum
For further information contact Shropshire Deaf and Hard of Hearing Forum 0845 833 9585 or email firstname.lastname@example.org