People’s views on Shropshire Council’s highways and transport services will soon be compared with others across England, thanks to the National Highways and Transport Public Satisfaction survey.
Shropshire Council is one of 75 councils to sign up to a standardised survey that asks members of the public exactly the same questions, whether they live in Shropshire or Somerset.
The survey, which is being run for the sixth year, is the result of months of hard work between the National Highways and Transport Network (NHT) and a regional Highways Service Improvement Group. It enables councils to compare results, share in best practice and identify opportunities to work together in the future.
The questionnaire has been sent to a minimum random sample of 4,500 Shropshire residents, with local and national results expected to be published by early autumn. Since the survey is based on a sample, residents that receive a copy are being urged to take part.
The results will enable Shropshire Council to find out what people in this area think about these important services. This will provide one of several ways the council can assess how it is performing and which services to prioritise, and to improve.
Simon Jones, Shropshire Council’s Cabinet member for highways and transport, said:
“There are clear benefits to conducting a public survey in this way. As well as providing excellent value for money, it also enables everyone involved to identify areas of best practice and spot national, regional and local trends. This is not about producing a league table to champion one geographical area over another; it is about understanding customer views better and working together to deliver the best possible outcomes for local residents.”
Source: Shropshire Council website